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While IT environments have made great strides in moving towards collective responsibility for incident prevention with the rise of no-blame post mortems, we often lag behind many industries in understanding human error and what we can optimize for in order to maximize the human contribution to incident prevention and recovery. Crew Resource Management comes out of aviation and refers to the use of all available resources in order to ensure safe and efficient operations, and focuses very heavily on this topic.<br><br>At both Adjust GmbH and DeliveryHero we have headed down the journey of implementing Crew Resource Management in our IT teams, whether operations teams or DevOps approaches. Come and learn what this field has to offer and what benefits Crew Resource Management can provide to your organization.
